Sapphire Pediatrics - Expert, Compassionate, State-Of-The-Art Care For Your Children
Patient Portal FAQ (Frequently Asked Questions)
 
  • How secure is my medical information?
Your information is extremely secure.  The information on the portal is merely a snapshot of your child's medical record, not the actual record.  The snapshot is maintained on a secure server remote from our office location.
  • How do I register for Patient Portal?
You may email us via the link on the patient portal page, or you may call the office directly.  Ask for your child's chart to be "web-enabled".
  • How do I get a user name and password?
When your child's chart is web-enabled, we will provide you with a user name and a temporary password.  Please change the temporary password immediately to something private that you will remember.
  • What if I forget my password?
Call our office during business hours.  Your password can be reset by our staff.
  • Can I ask urgent questions via the Portal?
NO.  Please call us directly for any question you would like answered within 24 hours.
  • Can I cancel or reschedule an appointment via the Portal?
Yes, with adavance (7 days) notice only.  In order to open your appointment to others in a timely fashion, please call us directly to make any appointment changes within 7 days.
  • Can I access all of my children's records at the same time?
Unfortunately not.  Each child's chart must have a unique username and password.  You will need to logon separately and view each child's chart individually.  If you would like to make a request for more than one child, please do so in each child's chart.  If this is inconvenient, please call the office during business hours instead.
  • How will I know that my request has been taken care of?
You will recieve an email to the address you supplied our office.  The email will be from "eClinialWorks Portal Administrator".  It will direct you to log on to your child's portal and view the reply or actions taken.  Due to HIPPA (privacy) laws, we cannot email you a response directly that contains any medical information.
  • Can I expect a reply by email, or by telephone?
We generally will reply using the same method that you used to contact us.  If we need more information to process your request, we may use email and/or telephone.
  • What services can I access via Patient Portal?
You may request a well-vist and choose your preferred day of the week and time of day.
You may request a refill of a medication already prescribed.
You may request a referral to a specialist (some referrals will still require an office visit).
You may pose a non-urgent question to our staff (routine feeding questions, behavioral
 questions, and the like.  Please, NO urgent questions!)
You can update your information- new phone numbers, addresses, etc.  New insurance
information must be relayed in person or via telephone.
  • Which parts of my child's medical record are available on the Portal?
You can view a list of immunizations we have on file.
You can view your child's past and future scheduled appointments.
You can veiw you child's growth parameters from each visit.
You can view "procedures"-things we have done for your child that are part of
routine visits.
You can view a list of your child's medical problems, medications currently prescribed,
and allergies.
You can view interpretations of your child's lab tests and xrays.
  • What is the difference between PHR (personal health record)-view and
PHR-complete?
The "view" record is a tabbed record, where you can select portions of your child's record to view individually.  These portions can also be printed individually.  If you would like to print shot  records or a list of previous visits, this is the place.
 
The "complete" record is a longer document that contains all of your child's history, immunizations, procedures, and visits.  This is similar to the "medical summary" we may print for you in the office.  This is setup nicely for viewing, but can only be printed in it's entirety.